Return & Refund Policy

Last Updated: October 24, 2026

At Kkravenniixx, customer satisfaction is important to us. This policy explains how returns, exchanges, and refunds are handled.

1. 60-Day Return Policy

Customers may request a return within 60 calendar days after receiving their order.

To qualify for a return, the item must generally:

• Be in its original condition.

• Be unused, unworn, and unwashed, where applicable.

• Include its original packaging, accessories, and documentation where reasonably possible.

• Be accompanied by proof of purchase or an order number.

Certain items may be ineligible for return due to hygiene, safety, customization, or other restrictions clearly disclosed on the product page, subject to applicable consumer protection laws.

2. How to Request a Return

To request a return, please contact:

Email: service@mallvic.com
Phone: +1 (226) 493-1029

Please include your order number, the product you wish to return, and the reason for the request.

Our team will review your request and provide return instructions if approved.

Do not send products to our business address without prior authorization. The applicable return shipping address will be provided by our support team.

3. Return Shipping Costs

For returns due to a change of mind, incorrect selection, or other customer-related reasons, the customer is responsible for return shipping costs unless otherwise required by law.

If a product is defective, damaged upon arrival, or incorrect due to our error, we will cover reasonable return shipping costs or provide an appropriate alternative resolution.

We recommend using a trackable shipping service when returning an item.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect product, contact us promptly with your order number, a description of the issue, and relevant photographs.

We will review the issue and offer an appropriate remedy, such as a replacement, refund, or another solution consistent with applicable law.

5. Refund Processing

Once your returned item has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be initiated within 3–5 business days.

Refunds are issued to the original payment method unless otherwise agreed or required by law.

Please note that your bank or payment provider may require additional time to post the refund to your account.

6. Exchanges

If you wish to exchange a product, please contact our customer service team to confirm availability and the applicable exchange procedure.

Exchanges are subject to product availability.

7. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will attempt to accommodate cancellation requests before an order has been processed or dispatched.

Once an order has shipped, cancellation may no longer be possible, and the return procedure may apply.

8. Consumer Rights

Nothing in this policy limits or excludes any rights or remedies available to consumers under applicable law.

9. Contact Us

Kkravenniixx
Operating Company: 801 BRICKELL OWNER LLC
Website: https://kkravenniixx.com
Email: service@mallvic.com
Phone: +1 (226) 493-1029

Business Address:
15-31 Morris Avenue, Suite 229
Bryn Mawr, PA 19010
United States